Best Cleaners Bristol Cleaning Company Bristol

Client Welcome Pack: Cleaning Solutions Bristol

Welcome to Cleaning Solutions Bristol!

Thank you for choosing Cleaning Solutions Bristol. We’re delighted to have you on board and are committed to providing you with top-notch cleaning services tailored to your needs.

🧾 Our Services

We offer a range of cleaning services, including:

• Airbnb Turnaround Cleaning

• End-of-Tenancy Cleaning

• Regular Domestic Cleaning

• Deep Cleaning Services

• Commercial Cleaning

Each service is customised to ensure your space is spotless and welcoming.

💼 What to Expect

• Professional Staff: Our trained and vetted cleaners arrive on time, in uniform, and equipped with necessary supplies.

• Quality Assurance: We follow a detailed checklist to maintain high standards.

• Flexible Scheduling: Services are available at times convenient for you, including weekends and holidays (additional charges may apply).

• Transparent Pricing: All quotes are exclusive of VAT. Additional charges apply for bank holidays and special requests.

📋 Our Process

1. Initial Consultation: We discuss your cleaning needs and provide a detailed quote.

2. Scheduling: Choose a convenient date and time for the service.

3. Cleaning Day: Our team arrives promptly and performs the agreed-upon services.

4. Feedback: We welcome your feedback to continually improve our services.

📄 Important Information

• Access: Please ensure our team has access to the property at the scheduled time.

• Cancellations: Cancellations should be made at least 48 hours in advance to avoid charges.

• Payments: Invoices are sent on the day off service and are due within 7 days.

📞 Contact Us

For any queries or to schedule a service:

• Email: info@cleaningsolution.uk

• Phone: 07956572991

• Website: www.cleaningsolution.uk

This Cleaning Services Agreement (“Agreement”) is entered into by and between Cleaning Solutions Bristol LTD, Company number 12974269 a company registered in England and Wales (the “Service Provider”), and any party (the “Client”) who engages the Service Provider’s cleaning services by confirming a booking via email, telephone, website, or payment, collectively referred to as the “Parties.”

By proceeding with a booking, the Client agrees to the terms outlined in this agreement.

Cleaning Services Agreement

By proceeding with a booking, the Client agrees to the terms outlined in this Agreement.

1. Services

The Service Provider agrees to provide cleaning and/or linen hire services as agreed in the booking confirmation. Services may include, but are not limited to:

• Domestic and commercial cleaning

• End-of-tenancy cleaning

• Serviced accommodation turnover

• Linen hire services

• Deep cleaning

The exact scope of work, frequency, and duration will be detailed in the booking confirmation or service schedule provided.

2. Pricing & Payment

• Standard Rates: All prices quoted are exclusive of VAT unless explicitly stated. VAT will be charged at the prevailing rate.

• Bank Holidays: Services requested on UK Bank Holidays incur an additional 50% surcharge.

• Emergency/Short Notice Services: Subject to availability and may incur an additional charge, advised at the time of booking.

• Minimum Booking Time: 2 hours unless otherwise agreed.

• Payment Terms: Invoices are issued after service and are due within 7 days. Late payments may incur a charge of £15 per overdue week.

• Accepted payment methods include bank transfer and approved digital payments.

3. Booking Acceptance

A booking is considered accepted when the Client:

(a) Confirms a service date and time via email, phone, or online platform; or

(b) Makes a payment (full or deposit); or

By accepting a booking, the Client agrees to be bound by the terms of this Agreement.

4. Cancellations & Access

• Cancellations must be made with a minimum of 48 hours’ notice to avoid charges.

• Cancellations within 48 hours are subject to a charge of 50% of the agreed service fee.

• If cleaners are unable to access the premises or are turned away, the full service fee remains payable.

• Any key collections, lockbox access, or specific entry instructions must be provided in advance.

5. Client Responsibilities

The Client agrees to:

• Provide safe, uninterrupted access to the property at the scheduled time.

• Ensure the premises are free of hazards or inform the Service Provider in writing.

• Communicate any special cleaning instructions or priorities in advance.

• Remove valuables or fragile items prior to service if concerned about damage.

6. Liability & Insurance

The Service Provider holds full Public Liability and Employers’ Liability Insurance.

The Service Provider is not liable for:

• Pre-existing damage or wear and tear

• Damage resulting from faulty or fragile fittings

• Unreported issues after 24 hours from service completion

Any liability is strictly limited to the total amount paid for the affected service.

7. Termination

This Agreement may be terminated by either party with 14 days’ written notice, except in the case of one-off services where the contract ends upon completion of the work.

The Service Provider reserves the right to withdraw services immediately in the event of:

• Abuse or unsafe conditions

• Non-payment

• Breach of this Agreement

8. Amendments

This Agreement may be updated periodically. The latest version will always be made available our invoices or sent on request. Continued use of the Service constitutes acceptance of the updated terms.

9. Governing Law

This Agreement is governed by and shall be construed in accordance with the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the English courts.

10. Acceptance

By confirming a service (whether in writing, online, or by payment), the Client agrees to be legally bound by the terms of this Agreement. A signed copy is not required for enforceability

Many Thanks

Cleaning Solutions Bristol

Company number 12974269

You can also see this on our website: https://www.cleaningsolution.uk/terms---conditions78a50703

Payment Terms

Prices are VAT exclusive

Extra charges apply for bank holidays

48-hour cancellation policy

Payment within 7 days

Cleaners must be given access

Not liable for pre-existing damage

Governed by laws of England and Wales

1. Payment Obligations

The Client agrees to pay invoices in full by the stated due date. Any required PO numbers or internal payment processes must be completed within this timeframe.

2. Invoicing Schedule

Invoices will be issued either daily or upon project completion, as agreed in advance.

3. Late Payment Policy

Accounts with unpaid balances exceeding 24 hours past the due date will be suspended. Services will only resume upon full payment of outstanding balances.

4. Invoice Disputes

Any disputes or questions about invoices must be raised in writing or via phone within 5 days of the invoice date. Disputes raised after this period will not be considered.

5. Payment Compliance:

Timely payment is critical for maintaining uninterrupted service Compliance with payment terms may result in service suspension or termination.

TERMS AND CONDITIONS:

1. Definitions

Refer to our comprehensive terms for definitions related to "The Company," "Client," and service-specific terms.

2. Contractual Agreement

By using our services, you agree to adhere to our payment terms and conditions.

3. Service Suspension Policy The Company reserves the right to suspend services for overdue accounts.

Reactivation of services requires full settlement of all outstanding invoices.

TERMS AND CONDITIONS:

1. DEFINITIONS

1.1. In these Terms of Business, the following definitions apply:

• The Company, We, Us – refers to Cleaning Solution Bristol LTD, registered in Great Britain & Northern Ireland under Company No. 12974269, owned by Company Director Kimberly Thorpe.

• Cleaner, Cleaning Operative– refers to the person or firm carrying out cleaning services on behalf of the Company.

• Client – refers to the person, firm, or corporate body, including any subsidiary or associated company (as defined by the Companies Act 1985), to whom the cleaning services are provided.

• Client's Address – refers to the location where the Client has requested the cleaning service to be performed.

• Commercial Cleaning Services – refers to an ongoing, regular service contract agreed between the Company and the Client.

• Cleaning Visit – refers to the Cleaner's visit to the Client's address to carry out the Service.

• Booking Date – refers to the date the Client accepts the Company's quotation to proceed with the services.

as defined by the Companies Act 1985

to whom the cleaning services are supplied by the Company.

"Client's Address" – means the address where the Client has requested

the cleaning service to be carried out.

"Commercial Cleaning Services" – means a continuous, regular service

contract whereby the company services the client on a set, ongoing and

agreed basis.

"Cleaning Visit" – means the visit to the Client's service address by the

Cleaner in order to carry out the Service.

"Booking Date" – means the date the client accepts the quotation

provided by the company to carry out services.

1.2. Unless the context requires otherwise, references to the singular

include the plural and references to the masculine include the feminine and vice versa.

1.3. The Headings contained in these Terms are for convenience only and

do not affect their interpretation.

1.4. Unless otherwise specified, references to the singular include the plural, and references to the masculine include the feminine and vice versa.

1.5. Headings are included for convenience only and do not affect the interpretation of these Terms.

2. CONTRACT

2.1. These Terms and Conditions represent a contract between Cleaning Solution Bristol LTD and the Client.

2.2. Both parties shall comply with all statutory regulations and codes of conduct in fulfilling their responsibilities under this agreement.

2.3. The Client's use of the Company's services—including placing an order by phone, email, website forms, or other means—constitutes acceptance of these Terms and Conditions.

2.4. Unless otherwise agreed in writing by a director of the Company, these Terms and Conditions override any alternative terms put forward by the Client.

2.5. No changes to these Terms will be valid unless approved in writing by a director of the Company.

2.6. The Client agrees not to directly or indirectly employ or engage the Company's current or former cleaners for competitive or similar work within six months of their employment by the Company. Breaching this clause may result in compensation claims of £1,000 or up to three months' gross wages for the cleaner, whichever is higher.

3. QUOTATIONS

3.1. Cleaning Services are charged per job, based on:

• Timescale of the work required.

• Current condition of the property.

• Location.

• Materials and surfaces to be cleaned.

• Total rooms and space (e.g., bedrooms, bathrooms, kitchens).

• Health and safety considerations.

• Required staff, equipment, and cleaning products.

3.4. The Company reserves the right to amend the initial quotation, should

the Client's original requirements change.

3.5. Our Apartment Cleaning service requires a minimum booking of 2 hours per service.

Please note prices are for standard apartment stays and not long stay guest cleans - long stay cleans will be your standard cost plus the standard cost PH for any extra time.

3.6. Our Domestic Cleaning service requires a minimum booking of 2

hours per service.

4. EQUIPMENT

4.1. The Company shall provide all cleaning supplies and cleaning

equipment necessary to carry out the service, except if agreed with the

client otherwise.

4.2. The Client must provide running water, electricity and sufficient light

at the premises where the service takes place, failure to do so may impact

the safety of our staff and ability of the company to carry out its services

effectively and the client will still be charged in full for the service.

4.3. If the client insists on providing cleaning products and equipment,

they must have the correct safety measures in place.

4.4. All cleaning equipment belonging to Cleaning Solution Bristol LTD

will be maintained and kept in safe working order.

5. GENERAL PAYMENT TERMS

5.1. Upon receipt of the invoice the Client agrees to send payment either

by BACS or cheque to the company address. Unless otherwise agreed the

invoice will be delivered digitally to the Client's email address.

5.2. Payments of fees rendered by invoice are due within the dates stated

on an official company invoice.

5.3. We provide services on a one-off and retainer basis.

5.4. Although greatly appreciated and a powerful way to say 'Thank you',

the Client understands that tipping is not required.

5.5. The Company reserves the right to charge interest on invoiced

amounts unpaid for more than 30 days at the rate of 8% per annum above

the Bank of England base rate from the due date until the date of actual

payment under the Late Payments Act.

5.6. The Company reserves the right to charge £30.00 administrative fee,

plus any solicitors' fees, in addition to the balance due, for any account we

must refer for collection.

5.7. The Company reserves the right to cancel any contract and back

charge additional for past services to reflect the balance of the standard

rate(s) if any misleading or false information was used to obtain

discounted services.

Policy for Repeated Late Payments: Should payment delays continue, we will implement a three-strike policy. After three instances, we will adjust your payment terms to either weekly payments or require payment in advance for our services, as outlined in our terms and conditions.

Cleaning Solution Bristol LTD

Company No. 12974269

Last Updated 01/04/2025

This policy explains how we collect, use, and protect your personal data.

What We Collect:

• Name, address, email, phone number

• Booking history and service preferences

• Payment information (processed via secure third-party systems)

How We Use It:

• To provide and manage services

• To send invoices, confirmations, and updates

• For internal record-keeping

• To improve our services

Legal Basis:

• Performance of a contract

• Consent (where applicable)

• Legal obligations

Sharing:

We never sell your data. We may share it with:

• Our staff or subcontractors

• Accountants or legal advisors

• Law enforcement (if legally required)

Storage: Xero, Email, Assana

Data is stored securely. We retain information for 6 years (for accounting) or as required by law.

Your Rights:

You have the right to:

• Access or correct your data

• Request deletion

• Object to processing

Info@cleaningsolution.uk | www.cleaningsolution.uk

We look forward to providing you with exceptional cleaning services.

Warm regards

The Cleaning Solutions Bristol Team